A new way to pay 

May 9, 2024 | 2 minutes read

Great news! There’s a new way to pay on the Hubtel app

It’s simple! Now, when you place an order, we only charge you once we’ve confirmed that your order is available and ready for delivery. This means you won’t be charged until we confirm your order.  

Previously, order confirmation required upfront payment, with reimbursements issued when an item is unavailable. For a smoother experience, we now confirm the availability of your order with the restaurant before charging your account. 

How does it work? 

  1. Open the Hubtel app.  
  1. Tap on ‘Food’ or ‘Everyday Essentials’ and select the meal or items you want to be delivered.  
  1. Add to your order and confirm.  
  1. Select your delivery time. 
  1. Confirm delivery. 
  1. Tap on “Mobile Money” and select your preferred mobile wallet 
  1. Tap on “Place Order” 

After tapping on ‘Place Order,’ your order will be confirmed with the retailer or restaurant to ensure food or item availability. Once confirmation is done, your account will be debited. 

It’s important to note that this feature is currently only available on the Hubtel mobile app and supported only through MTN Mobile Money and Telecel Cash. 

Whether you’re at home, at work, or out and about, order your everyday essentials and favorite meals and have them delivered in no time. Download the Hubtel app and enjoy a new level of convenience. 

Unlock a new level of convenience with the Hubtel app

Download The App
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