Do you agree that hospitals can be daunting? Think about it – there are queues everywhere; right from your first step in the outpatient department, to looking for your folder, having your vital readings taken, getting to see your doctor, and then finally picking up medication at the pharmacy. In some cases, the need to be admitted or run extra recommended laboratory tests or scans without adequate financial preparation can be a punch below the belt if one has little time on their hands and can’t visit a bank.
Despite all these challenges, health institutions have one aim in mind – saving lives and improving health. Access to quality healthcare is an integral and necessary part of every nation’s development. With health care comes the need for money transfers and payments either for services or medication purchased. Countless lives have been lost in times past due to the “cash and carry system” in our nation’s health delivery.
The desire to solve these problems and improve patient convenience with payments led healthcare providers like the Airport Women’s Hospital and Equity Pharmacy to find innovative ways to solve the challenges that come with money payments for their service. Their search led them right to Hubtel.
Augustine, the accountant of Airport Women’s Hospital cites an example of a woman who was admitted for a day and was discharged that same day but had no paper money to pay. Her ability to pay via Mobile Money saved her the cost of staying an extra day until she had access to cash. Augustine further mentions the added convenience of varying forms of payment and the ability to track all Mobile Money transactions on all networks. With Hubtel’s POS service, errors can also be eliminated by being able to first verify the client’s name before any transaction is made. With the Health and Fertility Centre just about 9 minutes drive from the Kotoka International Airport, one would have no worries about carrying paper money before being attended to, with the added benefit of payment convenience.
With an unwavering desire to provide the best customer service in health delivery, payments for services and medication has seen some innovation. A glowing example is Equity Pharmacy, a pharmacy that now boasts of a doorstep delivery service to clients as a result of signing on to Hubtel’s POS service. Clients can now send prescriptions and electronic payments and expect their medication at their chosen point of delivery. Tracking of sales made and reconciliation of accounts through Hubtel’s platform has also been easier.
At Hubtel, we take pride in our ability to rethink customer service. Now we urge you to rethink Mobile Money: it is more than just a convenient tool that saves time; it can equally save lives.